![]() ![]() For Cisco MFA login using the Duo Mobile app, please make sure your device. Contact your Duo administrator immediately if you lose your phone or suspect that its been stolen If your organization enabled Duos self-service feature and you had previously enrolled a second authentication device you can use My Settings & Devices to delete your lost or stolen phone. More information can be found under Change Settings & Devices. Please see the top MFA FAQ below for quick self-service solutions that work. If the new device still has the previous phone number, navigate to the DUO menu at and go to the "My Settings & Devices" section. Create a ticket or contact noc to reset all phone numbers on the account.Customer has different phone number, and no access to the previous one: NYU community members at NYU Abu Dhabi can contact the IT Service Desk 24 hours a day, seven days a week by sending email to nyuad.Landline Second Factor > Text Message (SMS) Use your cell phone to receive a list of ten passcodes. Phone Authentication Use a cell phone or landline to authenticate via phone call. This will send them through the QR code steps from when they originally setup duo. Contact 4Helpfor a bypass code to enable you to connect until you can register another device.After doing so, next to the phone number select device options, then reactivate duo mobile.On the left, select my settings and devices.Customer has same phone number or has access to old phone with that phone number:.If the activated device(s) have been lost, phone number changed, or access to it has been lost as a whole, there are a few ways you can reactivate your account to the DUO mobile app. More information found under Enrollment Process (OS District Staff) Reactivate DUO App to Account Where can I find more information?ĭUO has their own full-fledged guide that assists and answers any questions one might have on their website.ĭistrict staff must put in a service desk ticket to have instructions sent to their new device. We offer multiple ways for you to get in touch quickly with our award-winning support team: Log in to your account to get help 24/7 in the AppFolio Help Center via our smart search tool, start a chat with our team, or submit a support ticket. This second factor of authentication is separate and independent from your username and password - Duo never sees your password. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you. Two-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. They can often be stolen, guessed, or hacked - you might not even know someone is accessing your account. Product Support Contact Information Fleet Mobility & ELD Support TMW. Passwords are increasingly easy to compromise. Verifying your identity prevents anyone else from logging into your account, protecting you and Oakland Schools data from security vulnerabilities. ![]() Duo is a two-factor authentication which adds a second layer of security to your network account. ![]()
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